What Is A Character Case Study

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Case Studies

What are case studies?

Case studies are stories. They present realistic, complex, and contextually rich situations and often involve a dilemma, conflict, or problem that one or more of the characters in the case must negotiate.

A good case study, according to Professor Paul Lawrence is:

“the vehicle by which a chunk of reality is brought into the classroom to be worked over by the class and the instructor. A good case keeps the class discussion grounded upon some of the stubborn facts that must be faced in real life situations.”

(quoted in Christensen, 1981)

Although they have been used most extensively in the teaching of medicine, law and business, case studies can be an effective teaching tool in any number of disciplines. As an instructional strategy, case studies have a number of virtues. They “bridge the gap between theory and practice and between the academy and the workplace” (Barkley, Cross, and Major 2005, p.182). They also give students practice identifying the parameters of a problem, recognizing and articulating positions, evaluating courses of action, and arguing different points of view.

Case studies vary in length and detail, and can be used in a number of ways, depending on the case itself and on the instructor’s goals.

  • They can be short (a few paragraphs) or long (e.g. 20+ pages).
  • They can be used in lecture-based or discussion-based classes.
  • They can be real, with all the detail drawn from actual people and circumstances, or simply realistic.
  • They can provide all the relevant data students need to discuss and resolve the central issue, or only some of it, requiring students to identify, and possibly fill in (via outside research), the missing information.
  • They can require students to examine multiple aspects of a problem, or just a circumscribed piece.
  • They can require students to propose a solution for the case or simply to identify the parameters of the problem.

Finding or creating cases

It is possible to write your own case studies, although it is not a simple task. The material for a case study can be drawn from your own professional experiences (e.g., negotiating a labor dispute at a local corporation or navigating the rocky shoals of a political campaign), from current events (e.g., a high-profile medical ethics case or a diplomatic conundrum), from historical sources (e.g., a legal debate or military predicament), etc. It is also possible to find published cases from books and on-line case study collections. Whatever the source, an effective case study is one that, according to Davis (1993):

  • tells a “real” and engaging story
  • raises a thought-provoking issue
  • has elements of conflict
  • promotes empathy with the central characters
  • lacks an obvious or clear-cut right answer
  • encourages students to think and take a position
  • portrays actors in moments of decision
  • provides plenty of data about character, location, context, actions
  • is relatively concise

Using case studies

How you use case studies will depend on the goals, as well as on the format, of your course. If it is a large lecture course, for example, you might use a case study to illustrate and enrich the lecture material. (An instructor lecturing on principles of marketing, for example, might use the case of a particular company or product to explore marketing issues and dilemmas in a real-life context.) Also in a large class you might consider breaking the class into small groups or pairs to discuss a relevant case. If your class is a smaller, discussion-format course, you will be able to use more detailed and complex cases, to explore the perspectives introduced in the case in greater depth, and perhaps integrate other instructional strategies, such as role playing or debate.

Regardless of the format in which you employ case studies, it is important that you, as the instructor, know all the issues involved in the case, prepare questions and prompts in advance, and anticipate where students might run into problems. Finally, consider who your students are and how you might productively draw on their backgrounds, experiences, personalities, etc., to enhance the discussion.

While there are many variations in how case studies can be used, these six steps provide a general framework for how to lead a case-based discussion:

  1. Give students ample time to read and think about the case. If the case is long, assign it as homework with a set of questions for students to consider (e.g., What is the nature of the problem the central character is facing? What are some possible courses of action? What are the potential obstacles?)
  2. Introduce the case briefly and provide some guidelines for how to approach it. Clarify how you want students to think about the case (e.g., “Approach this case as if you were the presiding judge” or “You are a consultant hired by this company. What would you recommend?”) Break down the steps you want students to take in analyzing the case (e.g., “First, identify theconstraints each character in the case was operating under and the opportunities s/he had. Second, evaluate the decisions each character made and their implications. Finally, explain what you would have done differently and why.”). If you would like students to disregard or focus on certain information, specify that as well (e.g., “I want you to ignore the political affiliation of the characters described and simply distinguish their positions on stem-cell research as they are articulated here.”)
  3. Create groups and monitor them to make sure everyone is involved. Breaking the full class into smaller groups gives individual students more opportunities for participation and interaction. However, small groups can drift off track if you do not provide structure. Thus, it is a good idea to make the task of the group very concrete and clear (e.g., “You are to identify three potential courses of action and outline the pros and cons of each from a public relations standpoint”). You may also want to designate roles within each group: for example, one individual might be charged with keeping the others on task and watching the time; a second individual’s role might be to question the assumptions or interpretations of the group and probe for deeper analysis; a third individual’s role might be to record the group’s thoughts and report their decision to the class.  Alternatively, group members could be assigned broad perspectives (e.g., liberal, conservative, libertarian) to represent, or asked to speak for the various “stake-holders” in the case study.
  4. Have groups present their solutions/reasoning: If groups know they are responsible for producing something (a decision, rationale, analysis) to present to the class, they will approach the discussion with greater focus and seriousness. Write their conclusions on the board so that you can return to them in the discussion that follows.
  5.  Ask questions for clarification and to move discussion to another level. One of the challenges for a case-based discussion leader is to guide the discussion and probe for deeper analysis without over-directing. As the discussion unfolds, ask questions that call for students to examine their own assumptions, substantiate their claims, provide illustrations, etc.
  6. Synthesize issues raised. Be sure to bring the various strands of the discussion back together at the end, so that students see what they have learned and take those lessons with them. The job of synthesizing need not necessarily fall to the instructor, however; one or more students can be given this task.

Some variations on this general method include having students do outside research (individually or in groups) to bring to bear on the case in question, and comparing the actual outcome of a real-life dilemma to the solutions generated in class. 

Sources referenced:

Barkley, E. F, Cross, K. P. & Major, C. H. (2005) Collaborative Learning Techniques: A Handbook for College Faculty. San-Francisco: Jossey-Bass.

Christensen, C. R. (1981) Teaching By the Case Method. Boston: Harvard Business School.

Davis, B. G. (1993) Tools for Teaching. San Francisco: Jossey-Bass.

Kevin's a middle school social studies teacher.

His students are studying the US civil war.

Thank you so much Kevin for hosting us.

Let's play just a minute of his class. Please watch for constructive responding.

>> What did we talk about yesterday?

What did we talk about? Melly-mel?

>> The civil war.

>> Hold on. Can we track Melvin in the back?

Civil war, what about?

>> How the South is fighting for their right for slavery And the North is trying

to stop the spread of slavery. >> Mm-hm, that what might

be, some of the motivations might be the motivations,

might be the reason for going to fight. Greg

Kasim? >> The South wants to keep

slavery and the North doesn't want to keep

slavery, so there's a lot of conflict and argument.

>> Okay, yes, now, now.

>> I simply love watching Kevin teach. His smile, his energy, his enthusiasm.

Without using any actual language, he actively exudes positivity.

Now, this next clip comes a little later in the lesson.

Students are doing group work, and Kevin's monitoring in the room.

He comes

to one student who stayed up until 3 A.M. to get everything done.

As an aside, it's definitely worth noting that there's

just endless research that points to the importance of sleep.

That alone is worth its own course, and

a ton more discussion and consideration by teachers.

For now, watch the interaction, and then

listed to the conversation Kevin and I had.

>> So look, I wrote this down, I did this

at three in the morning!

>> I know, I know, you did a great job annotating.

I, this is great.

>> Hey, hey! >> I was with my sister, I was like,

>> You too?

Hang on!

I know, I, look, no, seriously, like, when

I went over this during homework check, this,

I could not believe it, so I mean, I could believe it, it was so good.

Like, I'm, this may be, I think I'm going to cry!

Great job with the annotations. >> Thank you very much.

>> I was so proud,

I felt like a proud papa!

>> So you have the constructive responding, which

is, a, is just so natural to you, right?

>> Right.

>> You have the growth mindset, which is also, now, totally

natural to you, and, and trying to get that repeatable behavior.

So then, the character behavior language, which is new to everybody.

How does that, how does that link in there?

Like in those moments where the kids say, man I was tired when I was reading.

I mean, that girl said, because someone else said

I was tired, and then she says it's three

in the morning.

What they were demonstrating was, even though they were

tired, even though they were frustrated, they kept going.

And that's the behavior. >> Mm hm.

>> So trying to get that in those moments.

Like, you guys kept going.

>> Right.

>> You fr, you were fr, you were tired. You kept going, like, that's grit.

Or just trying to get them to, in both those cases, annotation or grit.

Like, that repeatable behavior.

>> Right. >> Would be my, would be my one push.

We came back to

Kevin's class a few weeks later.

And I want to show you and excerpt from that class.

One student is having trouble with a problem.

Watch the clip, think about what you see, and then I'll give you my perspective.

>> You can work eith, either with someone in your

area, you can partner to go through questions two and three.

And then we're going to come back, Geo,

and we're going to go through your responses together.


>> But there's only, like, one detail that say the Exodus-,

the Exodusters, because African Americans were able to join, the rush.

Homestead, homestead, and then, >> What did you annotate?

>> I put, because I didn't know what the Exodusters

were, so then I put, if it has something to do

with this, but then it actually had something to do

with the book of the bible that tells about the Jews.

>> So, the question, the question, right, is really.

Right, so you're saying there's only one detail, right?

>> There's not, like, only one exact detail.

>> Okay.

But the point is, so, whatever you get from the reading, so

the first part of this question, you're going to get this from where?

>> The reading.

>> The reading.

The second part of the question is going to come from where?

all you did there is what?

What did you just now do, with the question?

>> We used the reading. >> No.

What did you?

What did you just do with me with this question?

>> I broke it down. >> You broke it down.

Oh, sorry, I lose myself. You broke it down, right?

That's what you gotta do if you break it down, right, take your time.

Break it down, stick, stick with it.

You'll come up with what you need to do, so you have it.

So the first part is going to come from where?

>> The text?

>> And, the second part is going to come from prior knowledge, there you go.

You got that.

>> There's a lot to love about the language here.

Sticking with it, that's great.

Identifying a strategy that works,

like break it down, that's an essential part of growth mindset, and

the student named that strategy for

herself, plus Kevin continues to exude positivity.

He's clearly in command of constructive responding, and is starting to

integrate character behavior language and growth

mindset into his micromoments with students.

Let's close this out by going back to our

debrief session, where Kevin asks an incredibly important question about

how micromoments work.

>> Does each moment have that triangle, or?

>> No.

Overall, you're doing the triangle, just not all at once, right?

So, sometimes it's constructive responding, sometimes

it's growth mindset, sometimes it's you

work through your frustrations, and that's,

so it's the character behavior language.

And then at times, occasionally you get all three.

>> All three.

>> Right and so you gotta use your judgment about when those moments are.

When you're like okay, I'm going to invest the 30 seconds or

the minute in all three either in front of the whole class.

>> Mm-hm.

>> Or, as you saw in this clip, where you're sort of talking, you know?

I think the, the uniting of the three also probably happens more in, when you

were talking one-on-one with a kid, or when

you're talking to a small group of kids.

So yeah, it doesn't have to be every time, because then you'll just get.

>> Right, yeah.

>> It will. >> [LAUGH] It will

be ridiculously slow, right, so.


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